Here are some potential explanations for why your PayNow QR Code or Virtual Payment Address (VPA) may not be functioning as expected:
1. Compatibility with the Sender's Bank:
One common issue could be that the sender's bank is unable to scan or send payments to your Fazz PayNow QR Code or VPA. It's important to note that not all external applications and banks may support payments to all types of PayNow accounts. To resolve this issue, consider the following steps:
- Check Application Compatibility: Ensure that the sender's external application is capable of scanning your Fazz PayNow QR Code and displaying your company name or offering an option to pay to a VPA. If it doesn't, advise the sender to explore alternative payment methods or applications.
- Contact the Application Provider: If the sender's application does support PayNow but is still encountering issues, encourage them to contact their respective application provider. They should raise the issue with them and obtain a service request number as evidence of the problem.
- Report the Issue to Fazz: In parallel, please inform Fazz about the problem by using this link. When reporting the issue, make sure to provide the service request number obtained from the sender's application provider. Fazz will proactively engage with the sender's application provider to work on a solution.
In the meantime, it's a good idea to advise the sender to consider using an alternative application to send funds via PayNow, if available. This can help ensure a smooth and more reliable transaction experience.